Developing & Implementing a Comprehensive Operating Model

In order to build a comprehensive model that suits the needs of our clients we have designed a “Nine-Box Model” that enables us to design all of our capabilities based on what matters the most:

Our operational models are tailor-made to meet the specific needs of each client in accordance with their goals and objectives while taking into account the unique context of each situation. Typically, our models take into account the following components: 

  • Recruitment: Attracting and securing top-tier talent.

  • Igniting and Maintaining Momentum: Retaining talent and paving the way for continuous improvement.

  • Ensuring Accountability: Generating effective matrices of authority and establishing appropriate rules/regulations that can be efficiently implemented.

  • Optimizing Quality of Services: Incentivizing high-levels performers.

  • Long-term Success and Stability: Shadow programs and succession planning.

  • Cultivating Culture: Incorporating the intangible factors into the institution’s operating model to create an environment that drives performance by enhancing employee engagement